Knowledgebase
MY SITE IS NOT WORKING OR SLOW.
You have attempted to load your site and it appears to be running
slow, now what? We understand this is frustrating. There are a few
things to consider on what could possibly be making your site run
slow. We are going to address those here for you to troubleshoot the
possibilities.
What is "slow?" We recognize that this is relative concept and you
may conside...
WHY SHOULD YOU HAVE A SECURE WEBSITE?
A secure website helps you to:
* Gain and maintain the trust of the users.
* Prevent online theft of your information or resources.
* To prevent your website from spyware and adware programs,
viruses, and other attacks with malicious intent.
* To prevent hackers to easily take control of your website.
HOW CAN YOU SECURE YOUR WEBSITE?
* Re...
You can access cPanel and Webmail behind a tight firewall or your
company's restrictive firewall using the script from the link below:
http://cpanelproxy.net [http://myplace.dk/php/cpanelproxy/]
IMPORTANT:
Installation requires that you have access to cPanel, so you need to
use a system that isn't behind a firewall to install it initially.
There are instructions embedded in the php file, but...
No. You can't create separate databases, ftp accounts and subdomains
on addon domains becuase "addon domain" is simply a pointer to a sub
directory of main website "public_html" folder. However email accounts
can be created on addon doamins. You can still use FTP, databases from
the main account for your addon domains. If you want totally separate
control panel, email accounts, databases, ftp acco...
Please open a helpdesk ticket at http://support.fastwebhost.com/hd
[http://support.fastwebhost.com/../../] with your FULL NAME, DOMAIN
NAME and LAST 4 DIGITS OF CREDIT CARD.
If you purchased through paypal then give us your PAYPAL EMAIL and
last TRANSACTION # with us for verification.
After verification we will send the logins to your email on file.
-------------------------
YOU SHOULD HAVE...
At fastwebhost.com we believe in information security. After
purchasing any hosting plan or product we will provide separate logins
for Billing, Web Hosting and Domain Manager.
You need to register yourself to access our support Helpdesk. You
can't use hosting logins to access the HelpDesk.
Whenever a visitor comes to your site, data is sent from our web
servers to your visitor's computer. This data may be composed of web
pages, images, compressed files, or anything else on your site that
can be viewed or downloaded by visitors. Your Email traffic, FTP (
File Uploads and downloads ) Count towards bandwidth. All this
requested data added together equals your total data transfer. The
...
This is caused by many reasons. Most of the common reasons are listed
below, it has to be due to one or more of the following:
1: Error is caused by not having a home page file inside of your WWW
or PUBLIC_HTML directory. Once you upload your homepage file into this
directory, the error message will go away and your new home page will
load. Our servers recognize a number of file names as home pa...
A static IP, means that your site will be assigned a unique and
unchanging IP address. You can purchase a static IP from the following
URL:
http://www.fastwebhost.com/addon.html
[http://www.fastwebhost.com/addon.html]
To get static IP you need provide the below mentioned Justification
details.
Our allocation of IP addresses is limited by ARIN's new policies.
1.Web Hosting with SSL
2.Cust...
A subdomain is anything that appears before your master domain in the
URL, i.e. http://www.yourchoice.masterdomain.com
[http://www.yourchoice.masterdomain.com].
When you log into ftp you will see all the folders the server needs to
maintain your account, the public_html folder is where all your site
content is located. If you set your ftp program's destination folder
to public_html only then you will see the content available on the
web. We recommend that all customers set this up in their ftp program
to avoid confusion and to avoid accidentally deleting ...
To access your web stats, Login to the Control Panel, select the
domain you wish to view, select Reports, then select Webalizer.
The webalizer shows an over view of each months statistics. If you
click the month you will get more detailed information about that
month. Below you'll find some of the terms explained.
Hits:
Any request made to the server which is logged, is considered a 'hit'.
T...
1) First you have to update the nameservers of the domain which you
want to addon to your main domain nameservers
2) After updating the nameservers it takes 24 - 48 hours for dns
propagtion.
To add this through your cPanel. Choose the menu option "Add-On
Domains"
New Domain Name: the name of the domain (ex: yourdomain.com)
Username/directory/subdomain: the FOLDER you wish for the domain to...
If you installed a new script and are getting the 500 error trying to
load the page please see this document first as you might need to turn
register globals on. For this please add the line "php_flag
register_globals on" in .htaccess file please don't use the inverted
commas.
When you receive the error "Internal server error 500" on your site,
you have to check the error log in your cPanel for ...
Our LINUX web servers have the capability to run CGI scripts in your
own "cgi-bin" directory. Scripts may be written in Perl and CGI
languages.
Here are some helpful tips to follow when installing scripts:
1. Upload the script to your cgi-bin directory to ensure proper file
permission settings. All scripts on our server must have permissions
set to 755 (rwx-rx-rx). If you need help in changing...
Once you have set up your addon domain and created an FTP user through
your account's cPanel, enter the settings listed below to connect.
Host: ftp.yourdomain.com [ftp://ftp.yourdomain.com]
Username: user@yourdomain.com
Password: password you created for the user
Directory: /
You can always use the main FTP account and publish to the addon
domain's subfolder under public_html instead.
All files and folders should go to the public_html directory. The
public_html folder can be accessed either by FTP or via FileManager in
cPanel.
To access your account via FTP, connect to yourdomain.com (replace
with your actual domain name)
Be sure to create an index file for your first page. This can be
index.htm, index.html, index.php, etc.
Please note, our Linux servers are case sensitiv...
You would need to move your content to the public_html folder (for the
main domain). You can move the files through cpanel by dragging and
dropping the content to the correct location using the file manager,
or with an ftp program. Remember, that if you are using a program like
dreamweaver or frontpage which "publishes" your site, you must have
the correct settings or the next time you publish, th...
For this example, I'm going to use "accountdomain.com" to represent
your primary account domain name and "newdomain.com" for the new
domain you want to park or addon.
Parked Domains - Parking a domain just points the new domain name to
your primary account domain. So, if you were to park "newdomain.com",
it would point to the same directory that "accountdomain.com" is
pointing to.
For parked d...
We do not support shell exec() due to security reasons.
HotLink protection prevents other websites from directly linking to
files (as specified below) on your website. Other sites will still be
able to link to any file type that you don't specify below (ie. html
files). An example of hotlinking would be using an ![]()
tag to
display an image from your site from somewhere else on the net. As a
result the other site can steal your bandwidth.
You can download log files via cPanel in "Raw Log manager".
As a courtesy, FastWebHost provides a periodic backup of your website,
e-mails, and MySQL databases. However, these backups are not
guaranteed, so it's important to have your own procedure in place in
case our's fails.
cPanel makes it extremely easy to backup your site. We strongly
recommend that you backup your MySQL databases more often than your
files.
1. Login to your control panel (www.d...
Using your control panel, you have the ability to password protect a
folder within your website. You can create as many logins as needed
for a protected folder.
To password protect a folder:
1. Login to your Control Panel (www.domain.com/cpanel
[http://www.domain.com/cpanel])
2. Under "Advanced Tools", click on "Password Protect Directories"
3. This will bring up a list of all directories i...
You can easily change your account password using the 'change
password' link under the cPanel ==> Preferences ==> Change Password.
Please open a helpdesk ticket at http://support.fastwebhost.com so we
can check and update your stats.
To create a secure password that is easy for you to remember, follow these simple steps: 1. Do not use personal information. You should never use personal information as a part of your password. It is very easy for someone to guess things like your last name, pet's name, child's birth date and other similar details. 2. Do not use real words. There are tools available to help attackers guess...
Resolving 403 errors - general
You first need to confirm if you have encountered a "No directory
browsing" problem. You can see this if the URL ends in a slash '/'
rather than the name of a specific Web page (e.g. .htm or .html). If
this is your problem, then you have no option but to access individual
Web pages for that Web site directly.
In cPanel under the file manager you can check the per...
The 500 Internal Server Error is a very general HTTP status code that
means something has gone wrong on the web site's server but the server
could not be more specific on what the exact problem is.
Resolution
The 500 Internal Server Error is a "server-side" error, meaning the
problem is not with your PC or Internet connection but instead it is a
problem with the web site's server.
Even thoug...
TRACEROUTE, WHOIS, PING, AND DIG.
The traceroute, whois, ping, and dig tools are very informative. There
are many ways to run the commands, but here are the easiest. 1) Goto
NWTOOLS.COM [HTTP://NWTOOLS.COM/]
2) Choose Express
3) Put the domain or IP in the search field and hit "Submit"
This will run a series of tests. Give the tools a moment to run and
check your results.
Response times may va...
What is Cache?
A Cache is a block of memory used for temporary storage of data (ie:
webpages, etc..) that is likely to be used again. Your CPU and hard
drive frequently use a Cache, as do web browsers and web servers. A
Cache is made up of a pool of entries. Each entry has a piece of data
or copy of the original information which can be stored in multiple
locations. Each entry also has a tag, wh...
We restrict outgoing port access as a result of the shared hosting environment. In this environment every account on a server shares a single IP address. As a result some outgoing ports are blocked because no single account is assigned the IP address for the box. Purchasing a dedicated IP address allows your account to have the ability to use a SSL certificate.
Things to keep in mind to avoid account suspension:
* Avoid hosting popular images or videos on your account
* Avoid hosting high resources scripts and mySQL database calls
* The use of more than 100,000 inodes on any shared account may
potentially result in warning first and if no action is taken future
suspension.
* Do not host files that would violate copyright rules and
regulations
If ...
You can also watch flash
tutorial related to this article. To create a custom error page for your account, please login to cPanel
and click Error Pages, under Advanced. Select the domain or subdomain
you want and click the page you want to edit. Insert your own custom
page code (in HTML or SHTML). The changes will be applied after you
click Save. With this tool you can create custom e...
How to prevent your site from getting hacked. How to repair a damaged site. Website security precautions. [This article is frequently updated and expanded. It is gradually being broken apart into separate articles because the Google language translator doesn't translate all the text of large pages.] [Contrary to one of the tags applied to this article at StumbleUpon, this site has never been...
If you lost or forgot your cPanel password, you can reset your cPanel
password within your Billing Manager.
The steps to change your cPanel password are as follows:
1. Login to Billing Manager at:
https://www.fastwebhost.com/clients/clientarea.php
2. Click "Services & My Services" Tab
3. Click "View Details" for your domain.
4. In there you will see section called "Change Password"
5. ...
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