Knowledgebase: Website Hosting
When I try to access my site it says: "Forbidden, You don't have permission to access / on this server."
Posted by Michael, Last modified by Kim S. on 17 January 2016 07:07 PM

This is caused by many reasons. Most of the common reasons are listed below, it has to be due to one or more of the following:

1: Error is caused by not having a home page file inside of your www or public_html directory. Once you upload your homepage file into this directory, the error message will go away and your new home page will load. Our servers recognize a number of file names as home pages: the most common ones are index.html and index.htm.

2. The permissions of your public_html directory are not correct. The right permissions are Unix 755.

3. You may have uploaded your homepage, index.html or index.htm in uppercase for example like Index.html. Please make sure your homepage index file is in lowercase.

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