Pre-Sales > Signup Questions
Yes, you can upgrade to higher plans at any time and there are no setup fees involved for upgrading, you simply pay the difference in plan cost.
No contracts or other long term commitments are needed to purchase a hosting plan with fastwebhost.com
No. Audio or video streaming requires huge resources, since all our hosting plans are in a shared hosting environment we do not support any kind of streaming. We suggest you go with VPS server plans for audio or video streaming. Please see our vps plans http://www.fastwebhost.com/vps-hosting.html [http://www.fastwebhost.com/vps-hosting.html]
Yes, we do allow legal adult content sites as long as these sites stay within our TERMS OF SERVICE [http://www.fastwebhost.com/tos.html] limitations. We do not host sites that are associated with bestiality or child pornography, or sites which promote hate against any group. Any user of our services who is found to have such content on their site, or links to such sites, will have their account ...
We offer 24/7 customer support by HELPDESK, LIVE ONLINE CHAT, AND EMAIL. Open a helpdesk ticket http://support.fastwebhost.com/ [http://support.fastwebhost.com/] and we will answer as quickly as possible, usually within 15-20 minutes. All our clients have been happy with our support; it's prompt, detailed, and thorough. You can click on Live Chat image and chat with us anytime. If the chat ic...
Generally, once the payment is received, all accounts are set up in a few hours or less. Sometimes this can take up to 24 hours, if billing has questions. We do a full security screen on all accounts before sign-up to avoid any fraud transactions. Once your account is set up, a WELCOME EMAIL will be sent which includes your username, password, IP address, nameserver information, and getting star...
We bill Paypal or Credit Card of your choice. If you paid using a credit card, you will be charged automatically every month, on the same day you signed up or renewal day as per your billing cycle. We accept Master, Visa, Discover and American Express credit and check cards.
No. You need to register the domain separately because many of our clients already own registered domains when they choose to host their websites. If you want you can register new domains from http://www.fastwebhost.com/domain-names.html [http://www.fastwebhost.com/domain-names.html] We will charge $12.99 for each domain registration for an year. Domains can be renewed on yearly basis.
FastWebHost offers a 30 day money back guarantee. Note: Domain name registrations, renewals or transfer's and server payments are non-refundable.
Well, we need a domain name to setup any hosting plan you choose. If you don't have a domain name yet you can register a new domain with us and purchase hosting plan at the same time. If you choose to buy your domain name at another domain registrar, you need to make sure you have login access at that registrar to manually modify your DNS to our servers.
We accept PAYPAL PAYMENTS and all major CREDIT CARDS. We accept Master Card, Visa, Discover and American Express credit and check cards. We also accept PAYPAL, SKRILL AND BITCOIN aswell. Cheques, wire transfer and money order can also be used as a payment method if you don't have Credit Card or a Paypal account.
We support virtually all top level ( .com , .net ,.org etc ) and country level domains like co.in , co.uk , co.il , co.br etc.
You need to purchase two things if you want your own SSL Certificate on your domain: 1) Purchase 128 bit SSL Certificate for $29.95 from http://www.fastwebhost.com/ssl.html [http://www.fastwebhost.com/ssl.html] 2) Purchase a static IP for your domain from above URL for $2.99 per month. After you purchase the above features, we will install certificate on your domain.
Yes, unless you tell us otherwise, your account will renew automatically at the end of its term and your credit card will be charged.
Why was my order rejected? All orders are processed after they pass a fraud check system which verifies the payment source, the IP address the order was placed from, the address on your account profile, any indications of the order being originated from an open or anonymous proxy and the details of the domain you signed up with. Based on the result of this verification, your order may be accep...