Unable to access web site from my internet
Posted by RAJU K, Last modified by Rupi Singh on 22 July 2015 12:27 AM
Unable to access web site from my internet or ISP!
Sometimes you may not be able to access web site from your computer internet but site just works fine from another ISP or location.
Here are the possible reasons:
1) Your Internet DNS servers not resolving your web site properly.
2) Your computer might be having browsing cache problems.
3) Your Internet IP blocked with web hosting provider for various reasons.
1. Your Internet DNS servers not resolving your web site properly.
Find out if your ISP is having DNS problems.
Your ISP could be the source of the problem. One possibility is that one of its DNS servers is down and you're trying to access the downed server.
You can use any FREE Public DNS servers for testing. We suggest you to use Google Public DNS.
Google Public DNS is a free, global Domain Name System (DNS) resolution service, that you can use as an alternative to your current DNS provider.
To try it out:
Configure your network settings to use the IP addresses 184.108.40.206 and 220.127.116.11 as your DNS servers.
Once you configure your web browser/client programs will perform all DNS lookups using Google Public DNS instead of your ISP.
Changing your DNS servers settings
Because the instructions differ between different versions/releases of each operating system, we only give one version as an example.
Note: Depending on your network setup, you may need administrator/root privileges to change these settings.
DNS settings are specified in the TCP/IP Properties window for the selected network connection.
Example: Changing DNS server settings on Microsoft Windows 7
10. Test that your setup is working correctly;
Mac OS X
DNS settings are specified in the Network window.
Example: Changing DNS server settings on Mac OS 10.5
To test that the Google DNS resolver is working:
From your browser, type in a hostname, such as http://www.google.com. If it resolves correctly everything is working correctly.
Switching back to your old DNS settings
If you had not previously configured any customized DNS servers, to switch back to your old settings, in the window in which you specified the Google IP addresses, select the option to enable obtaining DNS server addresses automatically, and/or delete the Google IP addresses. This will revert your settings to using your ISP's default servers.
If you need to manually specify any addresses, use the procedures above to specify the old IP addresses.
If necessary, restart your system.
2. Your computer might be having browsing cache problems.
If you've found yourself hitting DNS errors or 404 pages in your browser but you know your net connection is working fine, it might be time to flush and restart Windows' DNS cache. After launching a command prompt as an administrator and closing down IE/Firefox (which has its own DNS cache), enter the following
Restart browser and try accessing web site you like.
3. Your Internet IP blocked with web hosting provider for various reasons.
If the above two solutions are not bringing your web site, please open helpdesk ticket or live chat with our staff to check your IP blocks if any.
Submit your IP address while opening Helpdesk ticket/Live chat. To know your IP address go to http://www.whatismyip.com
Note: We never block public IP address unless some attact from that IP or many login failures ( Brute Force attack).