In case your mail client states that the POP3/IMAP server you are trying to connect to, is refusing the connection, you must do the following in order to check if it's accepting connections:

If you are using Microsoft Windows:

To check POP3:

1) Click the Start Menu button.
2) Click Run.
3) Type:

"cmd" (without the quotes)

and press the Enter button.

4) When the command prompt appears, type the following:

"telnet yourdomain.com 110" (without the quotes)

and press the Enter button.

If you are using Linux or MAC:

Just open the console and type "telnet yourdomain.com 110" (without the quotes) and press the Enter button.

In both cases described above, you will see a welcome message, stating that you are connected to a POP3 server. In case that you do not see such a message, please contact our Support Team in order to assist you further.

To check IMAP:

If you are using Microsoft Windows:

To check POP3:

1) Click the Start Menu button.
2) Click Run.
3) Type:

"cmd" (without the quotes)

and press the Enter button.

4) When the command prompt appears, type the following:

"telnet yourdomain.com 143" (without the quotes)

and press the Enter button.

In both cases described above, you will see a welcome message, stating that you are connected to a POP3 server. In case you do not see such a message, please contact our Support Team in order to assist you further.