This article applies to the most common mail clients, such as Microsoft Outlook / Outlook Express, Mozilla Thunderbird, Windows Mail, Eudora, Opera Mail.

In case that you cannot send/receive emails using your mail client, the most common reasons are:

* Mail server connectivity issues
* Wrong mail server settings
* Incorrect MX records for your domain name
* Exceeded space quota for the mailbox

Check your connectivity to the mail server

In case you are using a local mail client, you will read your email using POP3 or IMAP protocol. Accordingly, the ports used are, 110(POP3) and 143(IMAP). If you have problems reading your mail, we strongly recommend to have a telnet check performed in order to verify the connectivity between your computer and the mail server.

This can be done in the following way:

If you are using Microsoft Windows:

To check POP3:

1) Click the Start Menu button.
2) Click Run.
3) Type:

"cmd" (without the quotes)

and press the Enter button.

4) When the command prompt appears, type the following:

"telnet yourdomain.com 110" (without the quotes)

and press the Enter button.

If you are using Linux or MAC:

Just open a console and type "telnet yourdomain.com 110" (without the quotes) and press the Enter button.

In both cases described above, you will see a welcome message, which states that you are connected to a POP3 server. In case you do not see such a message, please contact our Support Team in order to assist you further.

To check IMAP:

If you are using Microsoft Windows:

To check POP3:

1) Click the Start Menu button.
2) Click Run.
3) Type:

"cmd" (without the quotes)

and press the Enter button.

4) When the command prompt appears, type the following:

"telnet yourdomain.com 143" (without the quotes)

and press the Enter button.

If you are using Linux or MAC:

Just open a console and type "telnet yourdomain.com 143" (without the quotes) and press the Enter button.

In both the cases described above, you will see a welcome message, which states that you are connected to an IMAP server. In case you do not see such a message, please contact our Support Team in order to assist you further.

Check if you are using the correct mail client settings:

* Your incoming mail server (POP3/IMAP) must be set to:

mail.yourdomain.com

* Your outgoing mail server (SMTP) must be set to:

mail.yourdomain.com

* Note that your username is your full email address:

you@yourdomain.com

* Check your password and if needed change it. This can be done from your cPanel's Mail section, from the Add/Remove/Manage accounts subsection.

Check out the MX records of your domain name:

As described in this article, a correct MX record entry in your DNS zone is essential for your email to function correctly. You can check your domain's MX records here:

http://www.mxtoolbox.com/

Insert your domain name into the box and click "MX Lookup".

Check the IP address and if it differs from the one that is shown in your cPanel, in case you did not request earlier to have your MX records changed, it means that you will have to contact our Support Team for assistance.

You can read here how you can change your MX records.

Make sure that your mailbox is not over its quota:

In case that you have set a quota of a particular account, you might have exceeded it. Going to your cPanel's Mail section, under the Add/Remove/Manage accounts subsection, you will find a link next to each account, which states "Show disc space used". You will be warned in case that you are over the quota.

In this case, you can click on the "Quota" accounts and raise up the mail account as much as you think will fit your needs, in order to avoid further issues of that kind.