Knowledgebase
What is a 500 error ?
Posted by kumar on 04 February 2016 06:36 PM

The 500 Internal Server Error is a very general HTTP status code that means something has gone wrong on the web site's server but the server could not be more specific on what the exact problem is.

Resolution

The 500 Internal Server Error is a "server-side" error, meaning the problem is not with your PC or Internet connection but instead it is a problem with the web site's server.

Even though the issue is not yours to troubleshoot or resolve, there are a few things you can do:

   1. Retry the web page by clicking the refresh/reload button or trying the URL from the address bar again. Even though the 500 Internal Server Error is reporting a general error on the web site's servers and not your computer, the server error may only be temporary. Trying the page again will often be successful.

      Note: If the 500 Internal Server Error message appears during the checkout process at an online merchant, be aware that duplicate attempts to checkout may end up creating multiple orders - and multiple charges! Most merchants have automatic protections from these kinds of actions but it's still something to keep in mind.

   2. Come back later. The 500 Internal Server Error message is one of the most common error message seen when checking out during an online purchase so sales are often disrupted. This is usually a great incentive to resolve the issue very quickly.

   3. If you can't wait any longer for the problem to be resolved or if you'd like to help out, you may want to attempt to contact tech support for more assistance by emailing support@fastwebhost.com


Comments (1)
LESLIE PETREQUIN
02 January 2015 01:44 AM
Hi,

My website vickypetrequin.com returns a 500 ERROR.
Can you reset my ftp hosting plan to its original state (files & settings)?

Thanks,
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