Yes, all our hosting plans include incoming email virus scanning. Our virus fingerprint database is updated once per day. Since
we do not guarantee that our software will catch every possible virus
or worm that might be sent to you, you should ta...
All e-mail accounts
created from the "Add/Remove accounts" section of your Mail Menu have
webmail access - there is nothing you need to do to enable it.
EHostPros has a zero tolerance policy for the use of its network for the spamming or commercial advertisements, which violate the rules and regulations. In order to prevent our servers from black listing as spam sources or used by spammers we are implemen...
Yes, your users can change their email password from webmail. They should login to webmail at http://www.yourdomain.com/webmail.
After login to webmail they can change password.
If,
whenever you try to send email from a program on your computer like
Outlook or Eudora, it takes a long time to authenticate and then fails,
then the reason is most likely because your attempt to relay has been
blocked by your Internet Service...
This type
of abuse happens frequently to many domain name owners, since spammers
rarely use their own domain names in SPAM and viruses select addresses
randomly from other people's address books. Sometimes spammers
just make up return addresses...
You can either login via your control panel, or by visiting http://yourdomain.com/webmail/ . You can also use: http://yourdomain.com:2095
The username would be the FULL e-mail address for that account, and the password would be the password establishe...
Microsoft Outlook / Outlook Express: Display Name: Your Name Email Address: something@yourdomain.com Incoming Mail Server Type: POP3 Incoming Mail Server: mail.yourdomain.com Outgoing Mail Server: mail.yourisp.com (preferred) or mail.yourdomain...
This e-mail
address, with the username the same as your hosting account, is also
known as the "catch-all" e-mail address. In other words, if you have no
e-mail accounts setup, this will catch every e-mail sent to
anything@yourdomain.com for...
New e-mail accounts can be setup in your control panel by clicking on "Mail" Menu --> "Manage/Add/Remove accounts"
Receiving spam is
common now a days, no matter how private or secure your email address
can be it is still defenseless against spam. Ideally, spammers have
used many tactics and loopholes to retrieve millions and millions of
email addresses.
There...
MX is the short name for Mail Еxchange. This is a DNS zone record, which is responsible for where your email messages will be routed to.The machine that the MX record points (represented as a hostname) to must have a mail server running onto and it must ...
Yes, you can do that.If you want to have your domain name and email accounts on different servers, please provide the Mx records to our support team at http://support.ehostpros.com . So that we will modify the Mx records for you.
You can select the size of each e-mail box at creation time but please be aware that the total size of all your mailboxes, files and databases should not exceed your disk space.
The MX records are a part of a domain name DNS zone. Therefore, in order to modify the MX records of your domain name, you must have access to the DNS zone. If the domain name is hosted by us, you can simply request MX records change by contacting our Sup...
You can set an automatic email reply, which will be sent out to the sender upon receiving a new message. This can be done in your cPanel, under the Mail section. There you must choose the "Autoresponders" option and configure it to fit your need...
The email filtering feature of cPanel gives you the opportunity to state various rules according to which incoming messages are directed to different email addresses/locations. There you must choose the "Email filtering" option and configure it ...
Email forwarding let's you forward email sent to an addresss to another address or multiple addresses. It allows you to look more professional by creating separate department addresses for a business and forwarding all of their emails to one or more other...
This article applies to the most common mail clients, such as Microsoft Outlook / Outlook Express, Mozilla Thunderbird, Windows Mail, Eudora, Opera Mail.In case that you cannot send/receive emails using your mail client, the most common reasons are:* Mail...
In case that you receive an error message in your mail client, which states "Retry time not reached at any host", this means that there was a previous attempt to deliver this mail to the certain address, which has failed with a temporary error a...
In case that your mail client prompts you that it is not able to login with your details, you will have to check its settings. They must be, as follows:* Your incoming mail server (POP3/IMAP) must be set to:mail.yourdomain.com* Your outgoing mail server (...
In case that your mail client states that the POP3/IMAP server you are trying to connect to is refusing the connection, you must do the following in order to check if it's accepting connections:If you are using Microsoft Windows:To check POP3:1) Click the...
You have to select Accounts from the Tools menu. A box named Internet accounts will appear. There you will have to select the tab named Mail. Choose your account and click Properties. Under the Outgoing mail server section you must check the option that s...
Your email account's password can be changed from your cPanel's Mail menu. There you should enter the Manage/Add/Remove accounts subsection, which will forward you to the accounts maintenance page. There you will see a link for changing the password next ...
Select Account Settings from the Tools menu. You will see the Account Settings box. On the left select the Outgoing Server(SMTP). Its options will be shown on the right click on the Edit button. The SMTP settings panel will appear. Make sure that the Use ...
Your users do not have to go through Cpanel.If you domain name has propagated, use http://domain.com/webmail/. Prior to that you can use http://your-ip-address/webmail/. At the prompt box which comes up, the user must enter the following:User Name: the f...
You can stop spammers using various different spam filtering systems which is located within your control panel.
1. Login to your control panel (http://www.your-domain.com/cpanel/) 2. Goto Mail Area 3. Select "Setup AutoResponders" 4. Select "Add Auto Responder" 5. Enter the "Email Address" to send the auto response 6. Enter a "Fro...
It appears pretty simple, but read through this documentation, as this controls much more that you'd expect. As mentioned in the previous chapter, your "default email address" is the one, which can be used as a "catch all", or in othe...
What is Spam Assassin? Spam Assassin is a e-mail spam filtering system that sits side by side with account with us to help block, mark or filter out mail you don't want.How do I access Spam Assassin? First thing you will want to do is log into your cPanel...
mail.yourdomain.comNote: Please replace "yourdomain.com" with that of your actual domain name (example: mail.mydomain.com) .IMPORTANT: EMAIL WILL NOT WORK UNTIL YOU HAVE UPDATED YOUR DOMAIN NAME'S NAMESERVERS/DNS TO POINT TO YOUR NEW HOSTING A...
1. NEVER click on an "unsubscribe" link on spam. That only serves to confirm that someone actually reads the spam they send you...and they will then sell your email address to other spammers.2. If your email address is on your website, you might...
POP3 is where you store your e-mail on our mail server. You then configure your mail client (for example - Internet Explorer, Netscape, Eudora) to read your mail directly from our mail server.Forwarding is when our mail server forwards e-mail to your loca...
We take a very dim view of SPAM. It is one of the most annoying things encountered on the Internet. Any client found to be spamming will have his/her account terminated immediately - no questions asked (we will investigate the report thoroughly before ter...
You need to login to your pop account and check your mail first. The server has anti-spam software installed that won't allow anyone to use the smtp server until they have logged in first. This keeps just anyone from connecting to the server and sending o...
You may receive this error in your email client settings at some point. In Outlook this is a bug and can usually be resolved by restarting your email client and making sure you have SMTP authentication enabled.This is not a server problem and is caused by...
By default Apple's iPhone enables TLS (encryption) for incoming and outgoing emails. A valid TLS certificate is only available on a dedicated server/VPS. 1. Enter Mail on the iPhone 2. Select Other from the list of mail provider options 3. Enter a...
All POP3 Email accounts setup have the option within the webmail interface (http://mail.yourdomain.com) to create Server Rules. Advanced users can setup custom rules using the Server Rules editor.The majority of users want a simple way to Black List sep...
Please see the Microsoft KB article here: http://support.microsoft.com/default.aspx?scid=kb;%5BLN%5D;813518If this does not fix the issue then you may have a malformed email in your POP3 account, see the article below: http://www.protecsupport.com/kbase/D...
Spammers and hackers have found a new way to disrupt Outlook users. They have found that Outlook as well as Outlook express isn’t able to handle mails with an incorrectly formatted Message-ID header or just with a Received header.These emails are obvio...
Your email could be bouncing back to you for a variety of reasons. Here are just a few:1. The email address you are sending to does not exist. You might get an error, "unknown user" 2. The email account you are sending to is full, and rejects ne...
The path to sendmail is /usr/sbin/sendmail
It is because your email address has reached disk space quota. Login to cPanel ==> Mail ==> Manage accounts ==> Increase the disk space for the email account which you are getting the mail box full errorOutlook :Chances are that you have the ch...
This error usually indicates that mail server is down or your ISP is blocking port 25 or port 110P. Please contact your ISP first if not resolved please open helpdesk ticket so that we will check and update you.
Yes, you can set up an email address like john.doe@yourdomain.com.
Here is a way to eliminate some spam from your inbox: * Enable SpamAssassin o SpamAssassin is located in the Control Panel under the "Mail" Icon. Enabling it will mark incoming emails as spam if they meet the required criteria. Yo...
Open the Mail program 1. Click on Tools in the menu bar at the top 2. Select Accounts from the drop down menu 3. Click on the Mail tab at the top 4. Highlight your e-mail account 5. Right click on Properties to the left 6. Click on the Advanced tab at ...
You can avoid the timeout error message "Your IMAP server has closed the connection. This may occur if you have left the connection idle for too long" by changing the setting for timeouts. The default install of Outlook 2003 provides the followi...
SYMPTOMS Outlook downloads messages from a Post Office Protocol 3 (POP3) server again after it empties the Deleted Items folder even if you have both the Leave a copy of messages on the server and the Remove from server when deleted from Deleted Items op...
Go to https://the IP address:2096 replacing "'the IP address'" with the IP address of your server. This IP address is provided in your welcome email or can be found in your cPanel under General Account Information on the left. You can also use...
We have purposely disabled the ability for our customers to enable the Spam Box feature on their own since most users did not understand that the email would still be coming to their account and it was using up their email quota (space). It was causing ...
Problem I am trying to log into webmail and I am getting the following error:Notice: (null)(): Retrying LOGIN authentication after AUTHENTICATE LOGIN failed (errflg=1) in Unknown on line 0 Solution This is a problem where the database for Horde has an e...
Problem Horde Webmail works with FireFox but not with Internet Explorer 7Solution: We have found a couple of fixes that may or may not work. Once you have tried to log into your e-mail account using Internet Explorer 7 and all you get is a blank screen ...
If you received a message stating: Currently, the sending IP address of xx.xxx.xxx.xxx - xxx.ehostpros.com is on a blacklist with xyz. You can forward this message to support and we will work with the receiving email provider to remove the server from t...
Yes, Spam Assassin works on all incoming email, including mail that is forwarded to another email account after it is received.
If my email is being sent by some other user with my email address. how do i stop them ? E-mail is from user@mydomain.com I don't know how they can use my email. When you click on the link you provide you are redirected to another website.This is called...
IMAP is enabled by default on the shared hosting server, there is no configuration required from within cpanel. In your email program you would use IMAP instead of POP3. Use your full email address as your account username and your email password, use y...
Email - Outlook Express - Version 6.0 - Adding An AccountStep 1: Open Outlook Express. Click on Tools and choose Accounts.Step 2: In the Internet Accounts Window, click Add and choose Mail.Step 3: Type in your Name and click Next.Step 4: Type in your ema...
If you are able to receive e-mail, but are having difficulty in sending e-mail using Outlook, Outlook Express, Apple Mail, Thunderbird, etc., then there are a few possibilities: 1. Make sure that you have your SMTP server setup correctly. The server wil...
For both incoming and outgoing mail server, put mail.yourdomain.com.
If you can receive mail but aren't able to send this means one thing: Your internet provider is blocking you from using anyone's outgoing mail servers but their own. Many major ISPs are blocking outgoing emails. The reason they do this is to prevent you...
To change the password on any email account, you'll first need to log into the account's cPanel. Once there, under the 'E-Mail' header, click on 'manage accounts'. Once you are on the 'manage accounts' screen, click on the 'password' link for the email ...
Yes, you can. Please try changing the port for SMTP in your mail client to port 26.
You can use pretty much use any mail client you like with our mail service. Clients such as Eudora, Outlook and Outlook Express are the most popular.
Your SMTP server is the IP found in your setup email, or, if propagation has completed, mail.yourdomain.com.
Your pop3 server is either the IP in your setup email, or, if propagation has completed, mail.yourdomain.com.
Customers that use the catch-all email function may notice that they get excessive amounts of spam to certain invalid email addresses. This article shows you how to create a blackhole for those addresses which will delete any email that comes in for the...
If you are using webmail, login and select the spam folder.If you are using pop3 (outlook for example) add /spam to your username and it will download what's in the spam folder.
You can setup rules to instruct mail server what to with the messages received when it matches certain pattern your define in the rules. For example, you can redirect messages with subject line starting with "Welcome" to another email address,...
Gmail does not allow looping fowarders. If you've set up an email forwarder to a Gmail account and are sending messages to the forwarder from the same Gmail account, the message will not arrive. The forwarder should work perfectly for all other emails. ...
Yes, we do support Google Apps Mail. Please open a Helpdesk ticket so that we will setup Google apps for your mail.
You will receive this message when trying to send an e-mail without having configured to authenticate BEFORE sending. You should be able to overcome this error by checking your email client configuration and trying to send the message again.
The ability to provide E-mail services to clients includes two critical functions: SMTP and POP3. Together, they provide the means for clients to send outgoing mail and check for new incoming mail, respectively.SMTP service is the side of e-mail that al...
This error usually occurs when the recipient or one or more of the recipients of your e-mail mail message has an invalid e-mail address.For example, if you forget to put an ampersand "@" in the e-mail address, the SMTP server will automaticall...
This message is sent back to you, the sender, from the SMTP server. The server is telling you that the "host" you tried to send e-mail to does not exist. The "host" is just the domain name proceeding the "@" in the e-mail add...
Spamming, or the sending of unsolicited email from our servers or using an email address that is related to our company or hosted on any of our servers is STRICTLY prohibited. We consider the sending of spam one of the highest ranked grounds for the imm...
You can set your timezone in both webmail interfaces:In Squirrelmail : Options : Personal Information : Your current timezone: [ here you can choose your timezone ]In Horde : Options : Locale and TimeAfter this change, the emails will show the time accord...
If you are using a default address to catchall all the invalid and unrouted emails to your domain, some open relay testing service will show that your domain is open relay. But in fact it is not open relay. The test they are performing is flawed in that c...
This is a new feature of yahoo mail. It is using what is called Grey Listing to fight spam. For more details, you can read:http://en.wikipedia.org/wiki/GreylistingWhat happens is that whenever a new message is sent to yahoo, it replies with "try agai...
Many mail servers, including ehostpros's, are set up with pop-before-smtp. This is a Perl script that allows email relay control based on successful POP / IMAP logins. In other words, you need to establish a valid POP or IMAP connection to your e-mail acc...
The default number of maximum allowed IMAP connections in Mozilla Thunderbird is set to 5. Depending on the specific IMAP configuration on the server hosting your account, this may result in the following error message: Unable to connect to your IMAP serv...
There are several common reasons for not being able to receive emails through Outlook (Express). These reasons include, but are not limited to - temporary mail server problems, wrong Outlook Express settings, exceeded space quota of the email account, i...
Usually this is caused by some complex spam-fighting filters on the remote server incorrectly flagging your messages. To solve this you should: - Report your mail as NOT-SPAM to the remote server. There should be such an option in the mail interface of th...
If you receive a bounced-back message saying that IP address X.X.X.X is blacklisted by a spam organization, this means that the aforementioned IP address has been blacklisted for sending unsolicited mail. Such a listing is caused by a complaint to the s...
This problem is caused by spammers using a forged email address pretending to be yours. Most spammers will not use a real return address because they will get their account closed very quickly. That's why they will often use either faked addresses or re...
Yes, it is possible to create mail accounts for parked/addon domains. For this purpose log in your cPanel and go to Email Accounts. Under "Add a new email account" you can specify all details about your new email account along with the domain it...
The most common reasons not to be able to send emails are: * Wrong Eudora settings; * Blocked port 25 by the Internet Service provider. To resolve the problem please try to: 1. Make sure you are using the correct Eudora settings: * Incom...
The most common reasons not to be able to send emails are:
* Incorrect Thunderbird settings;
* Blocked port 25 by the Internet Service provider.
To resolve the problem you should try to:
1. Make sure you are using the correct Thunderbird settings:
* I...
The message "invalid HELO command" means that the application you are using for sending mails does not comply with corresponding RFC standards.This happens rarely and the only solution is to use another application for sending mails
The retry timeout setting defines how often the MTA (Mail Transfer Agent) will try to deliver messages that cannot be delivered at the first attempt. eHostpros's servers use Exim for Mail Transfer Agent. If a mail cannot be delivered at the first attemp...
We suspect an unauthorized transaction on your account. To ensure that your account is not compromised, please click the link below and confirm your identity. During our regular verification of accounts, we couldn't verify your information. Please click h...
POP3 (Post Office Protocol 3) is a form of obtaining email that gets all email from the mail server copies it to your computer and then deletes it off of the mail server. This is useful for many reasons. It is faster then IMAP since it does not have to re...
The 9 tips below should help you recognize a phisher email. 1. Generic greetings. Many phisher emails begin with a general greeting, such as: "Dear member." If you do not see your first and last name, be suspicious. 2. A fake sender'...
Please login to cPanel ==> Mail ==> Email Accounts ==> Add a New Email Account From there you can create new email accounts.
If you want to login directly to your
favorite webamail you can do the following:
1) Login in to your cPanel interface.
2) Create sub-domain, i.e webmail.domain.com (replace domain.com with your actual domain name)
Your sub-domain folder path shou...
1. Open the mail program by clicking the Mail icon in the dock. 2. If this is your first time using the mail program, enter the requested information:
Your Name: the mail users nameEmail Address: the email address the messages will be sent fromIncomi...
Please go through the following URL regarding Blackberryhttp://www.liv.ac.uk/csd/mobile/pda/blackberry/email.htm
My POP3/IMAP server is refusing my connection attemptsThe standard server ports used for POP3 and IMAP connection are port 110 and port 143 respectively. If you receive a notification for refused connection by the POP3 or IMAP server we would advise you t...
The standard port used for SMTP connections is 25. One of the most common reasons for not being able to send messages is that your Internet service provider blocks this port. This is why using an alternative SMTP port is highly recommended. Here's ...
The default number of maximum allowed IMAP connections in Mozilla Thunderbird is set to 5. Depending on the specific IMAP configuration on the server hosting your account, this may result in the following error message: Unable to connect to your IMAP serv...
Sometimes you may receive the following error message while trying to get your emails with Mac Mail: The attempt to read data from the server 'mail.domain.com' failed To resolve the issue, you should do the following (here we will assume that your mail ac...
Yes, it is possible to create mail accounts for parked/addon domains. For this purpose log in your cPanel and go to Email Accounts.Under "Add a new email account" you can specify all details about your new email account along with the domain it ...
The retry timeout setting defines how often the MTA (Mail Transfer Agent) will try to deliver messages that cannot be delivered at the first attempt. EhostPros's servers use Exim for Mail Transfer Agent. If a mail cannot be delivered at the first attempt,...
If you are receiving too much spam in your mailbox, please consider enabling the Spam Assassin. You can do this from:cPanel -> Mail -> SpamAssasin -> Enable SpamAssassinSpam Assassin is an automated mail filter that uses a wide range of heuristic...
As you all know google is the No.1 search engine around the world,Google Apps ( Application) is the complete mail solution for business. When you point your X into Google server, your website emails will go directly to the Gmail vserver. You can access a...
1. Open Outlook. The Account Settings dialog box will open the first time you open Outlook. If the Account Settings dialog box doesn't open when you first open Outlook, do the following: 1. On the Tools menu, click Account Settings. ...